Once the order has been confirmed and payment has been accepted by the organization in charge of the transaction, Dynarop Products undertakes to send the products ordered to the customer at the delivery address given, generally within 2 to 5 working days, depending on the destination.
Delivery is made according to the delivery method selected by the customer. Delivery costs are indicated in the customer's order summary. No compensation may be claimed by the customer from Dynarop Products in the event of late delivery.
On receipt of the products ordered, the customer or recipient must check that the products delivered are in good condition. In the event that one or more of the products ordered are missing or damaged, the customer or recipient must immediately, at the time of delivery, make the necessary reservations to the carrier and notify Dynarop Products via info@dynarop.be with a detailed description of the problem observed (possibly with photos).
If a parcel is not received despite several visits by the carrier (maximum three visits), it will be returned to Dynarop Products and the customer will be notified by e-mail. An additional delivery may be requested by the customer, who must bear the cost (even if the first shipment was made free of charge).
Countries outside Europe and Switzerland may be subject to customs clearance charges. Under no circumstances will Dynarop Products be held responsible for these costs. Dynarop Products cannot be held responsible for any taxes that may result from delivery to Switzerland or to countries outside Europe.